In the case of the product other than the original condition specified by the law, and the customer's desire within 14 days of receiving the product in the refund of the device or refund its value, the customer is not entitled according to the law to requr
Local vendor require to work hard on his support team
TCL is very good quality product but TCL had customized the OS heavily (Android KitKat). Local support don't know there left hand from the right hand. If you are Mobile/Android developer this is a very good value for money but it contain a small memory (it should be cool if it is 4 G).
If you are not Android developer, than don't touch it.
I strongly recommend Alaraby to train his support team.