Payment Methods?

1- Cash on delivery:
The customer pays the invoice value to the delivery representative upon receipt of the product, with a maximum of fifty thousand pounds.

2- Pay with VISA & Master Card upon Receipt (MPOS):
The customer can register the purchase order and choose this method to pay the value of the invoice, in this case the representative owning a MPOS machine to complete the payment process when the customer receives the product, and if the payment process is successfully completed, the representative will deliver the product to the customer. In case that the customer wants to return the product and cancel the purchase request, the process of refunding the customer takes a period of one working week after product retrieval.

3- Online payment through VISA & Master Cards:
The customer pays the value of the invoice via the VISA / Master Card online while registering the order on our website, and in some cases the customer does not complete all the steps of the online payment on our website correctly and despite that the amount is deducted from the customer's account and in this case the customer returns to his own bank to know the date of the amount refund without any responsibility of the company.

4- FAWRY Services:
After registering the purchase order on our website, a reference number will be shown to the customer and it will be sent in a message to the phone number registered in the purchase request, and the customer can pay with this number via immediate within only three days from the date of the request, In case of non-payment in this period, the order will be canceled automatically.

5- Vodafone Cash:
The customer can register a purchase order and choose the method of payment Vodafone Cash using the card number and the secret number that is sent to the customer in a message on his phone number from Vodafone, and the validity of this card is only 24 hours, knowing that the maximum limit for one purchase is 6000 le.

6- Etisalat Cash:
The customer can register a purchase order and choose the method of payment Etisalat Cash using the card number and the secret number that is sent to the customer in a message on his phone number from Etisalat, and the validity of this card is only 24 hours, knowing that the maximum limit for one purchase is 6000 le.

Question 2

What are Delivery Fees?

Accepted Answer

Delivery Fees :

No delivery fees is applied to any location in Egypt .

Question 3

How to return my product ?

Accepted Answer

Within 30 Days :

*The consumer has the right to replace or return the product and refund its value within 30 days of the date of purchase if it is marred by defect or not conforming to the specifications or for the purpose for which it was contracted, in accordance with the instructions of the Egyptian Customer Protection Agency (article 21 of the law) and the consumer must submit the purchase invoice in addition to all the belongings of the device and packaging of the device.

*After 30 days, the consumer will not have the right to claim the replacement or return of the product and refund its value and the consumer must return to customer service to submit a maintenance order for the product.

Within 14 Days :

* The consumer has the right to replace or return the item with the refund of its cash value, without giving any reasons and without incurring any expenses within 14 days of receipt ( except for Personal Care Products ) - Article 17 of the Law - without violating any legal guarantees or conditions with the following charges:

1- If the item is not in the same condition as it was at the time of sale for a reason due to the consumer. (Not used, in the same condition as packaging).

2- If it is one of the goods that are manufactured based on special specifications specified by the consumer.

* In case the product is in the same original condition:

1. In case the customer does not want the product and wants a full refund, the order will be received from the customer after confirming the purchase invoice and the status of the product and the full amount will be refunded to the customer.

2. For air conditioning, the amount of 300 pounds is deducted for the transfer of the device to the customer and return to the device again.

3. The amount is refunded to the customer in the same way the payment method that the customer used for the completion of the purchase process with the customer incurring administrative expenses of 2.5% of the value of the device for the benefit of the electronic payment service providers.

In the case of the product other than the original condition specified by the law, and the customer's desire within 14 days of receiving the product in the refund of the device or refund its value, the customer is not entitled according to the law to request a refund of the value or return the device, but an exception on this legal material is a replacement of the product or refund of its value with the customer bearing 5% of the value of the product for packaging in the case of the products in general. In addition to 300 pounds in the case of air conditioning with the consumer's tolerance of the administrative expenses mentioned in the previous point.

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